Refund Policy

Last updated: 4 September 2026

This Refund Policy forms part of our Terms of Use and applies to every purchase made on brazilsensilegends.com/india.

We want you to be satisfied with what you bought. If something is not working for you, talk to us first — most issues are solved in minutes.

1. Our 7-day guarantee

You may request a refund within 7 (seven) days of your purchase, counted from the moment access is delivered to you.

We operate a support-first process:

1. Write to support@brazilsensilegends.in (or message us on WhatsApp at +55 61 99896-1089) with the e-mail used at checkout, your order or payment reference, and a short description of the problem.

2. Our team will reply within 48 hours and will try to solve the issue — for example by resending access, correcting a delivery problem, or helping you apply the settings correctly for your specific device.

3. If we cannot resolve it to your satisfaction, we will refund you in full.

You are not required to accept a solution you are not happy with. If, after our attempt to help, you still want the refund, we will process it.

2. How refunds are processed

• Approved refunds are issued to the original payment method used at checkout (UPI, PhonePe, Google Pay, Paytm, card or any other method used).

• We initiate the refund within 5 business days of approval.

• Your bank or payment provider may take a further 5 to 10 business days to credit the amount, which is outside our control.

• Refunds are made in the currency of the original transaction. We are not responsible for exchange-rate differences or bank fees applied by your provider.

• Once a refund is issued, your access to the content is revoked.

3. When a refund is not available

We may decline a refund request where:

• more than 7 days have passed since access was delivered;

• the request relates to a restriction, suspension or ban applied to your game account by the game publisher (see section 4 of the Terms of Use — enforcement decisions are made by the publisher, not by us);

• the request is based only on results not matching your expectations, without any defect in the content delivered (the content is training and configuration guidance, not a promise of a specific result — see section 6 of the Terms of Use);

• we identify sharing, resale, redistribution or republication of the content, or any other breach of section 7 of the Terms of Use;

• we identify repeated purchase-and-refund behaviour by the same person, e-mail, phone number or payment instrument.

4. Duplicate and unauthorised payments

If you were charged twice for the same order, or a payment was made without your authorisation, contact us at support@brazilsensilegends.in with the transaction details. Confirmed duplicate charges are refunded in full, regardless of the 7-day window.

5. Chargebacks

Please contact us before opening a dispute or chargeback with your bank or payment provider. In almost every case we can resolve the matter faster and directly. Chargebacks opened without any prior contact, or found to be abusive or fraudulent, may result in permanent loss of access and may be reported to our payment provider.

6. Your statutory rights

Nothing in this policy limits the rights you have under the mandatory consumer law of your country of residence, including, for customers in India, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

7. Grievance redressal

If your refund request is not resolved to your satisfaction, you may escalate it to our Grievance Officer:

• Grievance Officer: [FULL NAME]

• E-mail: support@brazilsensilegends.in

• Address: Av. General Ataliba Leonel, 1223, Room 43, São Paulo – SP, 02033-000, Brazil

We acknowledge complaints within 48 hours and aim to resolve them within one month.

8. Contact

Brazil Sensi Legends — CNPJ 47.491.284/0001-20 Av. General Ataliba Leonel, 1223, Room 43, São Paulo – SP, 02033-000, Brazil support@brazilsensilegends.in